Terms and Conditions
Welcome to Lu & Di’s Healthy Pets (“Company,” “we,” “our,” or “us”). By accessing or using this website and purchasing our hemp-based dog products, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our website or purchase our products.
1. Product Information
Our products are intended for dogs only and are designed to support general wellness. Product descriptions, ingredients, and suggested use are provided for informational purposes only.
Our products are not intended to diagnose, treat, cure, or prevent any disease unless specifically permitted under applicable law.
2. Veterinary Consultation
The health and well-being of your dog is important. We strongly recommend that you consult with your veterinarian or your dog’s veterinary care team before introducing any new supplement, including our products, into your dog’s routine.
Consult your veterinarian before use if your dog:
- Has an existing medical condition.
- Is taking prescription or over-the-counter medications.
- Is pregnant, nursing, or intended for breeding.
- Has a history of allergies or sensitivities.
- Is under veterinary care for any illness or chronic condition.
If your dog experiences any adverse reaction, discontinue use immediately and contact your veterinarian.
3. Responsible Use
Customers are responsible for:
- Reading all product labels and instructions before use.
- Using products only as directed.
- Keeping products out of reach of children and other animals.
- Monitoring their pet’s response after introducing a new product.
Results may vary based on your dog’s age, breed, weight, overall health, and individual physiology.
4. Customer Responsibility
By purchasing our products, you acknowledge that you are solely responsible for determining whether our products are appropriate for your dog. You agree to use the products at your own discretion and in consultation with your veterinarian when appropriate.
5. No Medical Advice
The information provided on this website, including blog articles, educational materials, customer testimonials, product descriptions, and social media content, is intended solely for educational and informational purposes.
Nothing on this website constitutes veterinary or medical advice and should not replace the professional judgment of a licensed veterinarian.
6. Testimonials
Customer reviews and testimonials reflect individual experiences. These experiences are personal and may not represent the typical results that every customer or pet will experience.
7. Product Availability
We reserve the right to modify, discontinue, or limit the availability of any product without prior notice. We also reserve the right to refuse or cancel orders at our discretion.
8. Pricing
All prices are subject to change without notice. We make every effort to ensure pricing accuracy but reserve the right to correct pricing errors at any time.
9. Returns and Refunds
Please refer to our Return and Refund Policy for complete details regarding returns, exchanges, and refunds.
10. Limitation of Liability
To the fullest extent permitted by law, [Company Name], its owners, employees, affiliates, and partners shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from:
- The use or misuse of our products.
- Failure to consult a veterinarian.
- Allergic reactions or unforeseen sensitivities.
- Improper administration of products.
- Reliance on information provided on this website.
Your use of our products is at your own risk.
11. Compliance with Local Laws
It is your responsibility to ensure that purchasing, possessing, and using hemp-based pet products complies with all applicable local, provincial, state, and federal laws and regulations in your jurisdiction.
12. Intellectual Property
All website content, including text, graphics, logos, product images, designs, trademarks, and other materials, is the property of [Company Name] and may not be copied, reproduced, or distributed without prior written permission.
13. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
14. Changes to These Terms
We reserve the right to modify these Terms and Conditions at any time. Updates will become effective immediately upon posting to this website. Continued use of the website constitutes acceptance of the revised terms.
15. Contact Us
If you have questions regarding these Terms and Conditions, please contact us:
Important Notice
By purchasing and using our hemp-based dog products, you acknowledge that you have read these Terms and Conditions and understand that our products are intended to support general wellness and are not a substitute for professional veterinary care. We encourage every pet parent to work closely with their veterinarian or veterinary care team to determine the best approach for their dog’s individual health needs.